There are two things to check if you are unable to see our videos or the videos don't seem to play correctly.
1) Ensure you have the latest version of flash loaded, and that is working within your browser. You can install the latest version of flash by clicking here.
We know that some versions of Flash 9 do not work.
2) Check the Video Preferences, which you can find in the My Account section of the site, and make sure the videos are running at low quality before selecting any other option. Your broadband, unfortunately, is a shared system, and so you may find you get better performance at different times of the day.
If you are still having trouble please run the tests here and send us the output via the contact page so we can identify how we can get you working.
Unfortunately broadband is a shared system. That means if lots of your neighbours are on at the same time your broadband is slower. This is often most noticeable in the early evening when everyone comes home.
If you are having this problem, then go to My Account Video Preferences and check your quality setting, low works best on slow connections, and use the high buffer setting. This will store up some video before the video starts to play, and this should make the overall experience far better.
During the registration process the system will automatically log you in, if for any reason you have been logged out, you will need to login again to access the videos you purchase or your full membership. You also need to be logged in to pay for videos, membership or items from the shop.
You should have received an email from us when you registered with your temporary password. If you haven't seen that email, check your spam folder in your email programme.
If you still can't find it select Forgot Login at the top rights of the site screen and request a new password.
If after all of this you still can't login or access your videos, let us know via the contact form and we'll endeavor to resolve your problem as quickly as possible.
For your safety we use Paypal to process payments, but you do not have to register with Paypal to be able to purchase items.
You will see as you go through the paypal checkout process that there is an option to create an account with the information you enter, but you don't have to.
If you'd like us to help with payments, give us a call, we can process your payments for membership and shop items over the phone.
If you aren't getting emails from us, including your password email, you may find that your email programme has marked our emails as spam. To make sure you see these emails you can find instructions for adding thinqdigitalmedia.com to your safe senders list below.
Or search for safe senders in your favorite search engine.
In the My Account section of the site you will find a video preferences tab. click on that and select your default viewing preference.
You will need to see at least the following throughput on your broadband for each level of quality.
Low - Download speed 374kbps
Med - Download speed 768kbps
High - Download speed 1024kbps
As most broadband is a shared bandwidth system you may see different speeds at different times of the day.
We use Parcelforce 48 hour to deliver orders where total weight of the ordered products add up to 20kg. You will see the delivery charge on checkout, based on the items in your basket, and you can cancel your order at this stage before proceeding to payment.
For orders where the weight of all products ordered add up to greater than 20kg we reserve the right to evaluate delivery costs. If your order is likely to be greater than 20kg in weight please contact us first.
Orders over £60 in value are delivered free in the United Kingdom.
For orders up to 1kg in weight the delivery charge is £3.
For orders up to 10kg in weight the delivery charge is £5.
For orders up to 20kg in weight the delivery charge is £10.
For all EU countries delivery charges are three times that shown, for the rest of the world please contact us first
Once you have worked your way through our free videos, you may then want to move onto the other longer videos, or other videos in a series.
You now have two options
1) Rent a video - This allows you to purchase a single video at a low cost, and this give you access to that video for a full calendar month. Your rental then expires and you would need to rent that video again if you wanted to continue to use it.
Short Videos - £0.49
Medium Videos - £0.99
Long Videos - £1.49
2) Pay for a membership option - This gives you unlimited access to the site and all of the videos. Found in the My Account section, you can subscribe to the site for the period you feel best suits you.
1 month - £4.99
3 months - £12.99
6 months - £23.99
12 month - £44.99
The payment is recurring, so you don't have to remember to keep your subscription going. However, if you would like to cancel the subscription, the option to cancel is in Membership Options in My Account. You can also cancel the subscription from within your paypal account.
We endeavor to respond to all email, contact form and telephone queries within 1 working day.
We like paypal, we believe it protects you whilst you are shopping online, and now from the front page of paypal you don't need to setup an account to use it.
However we understand that not everyone likes that so we are happy to accept online payments, cheques and postal orders for payment of membership fees and shop orders. Please note that we can't process pay-per-video transactions in this way. If you would like to use any of these methods for payment. Just drop us an email or fill in our contact form to let us know and we'll provide you with the information you need.
General:
This section provides toning classes to help get all those wobbly bits under control. We offer fun aerobics, step n tone, right through to the all popular Legs, Tums and Bums. Our superb Intro-Fit will help all our new comers achieve entry-level fitness to our main-stream classes. All levels catered for.
Sport:
This section provides more sporty based work outs ranging from fun combat styled work-outs through to bike-fit and weight-pumping sessions. All levels catered for.
Dance:
Our dance section is a lot of fun; please join us for Irish-dancing, belly dancing, street dancing and so much more. All will give you a good work-out and teach you some great new moves. All levels catered for.
Breathe:
To balance out all the stresses of life and allow the body some recovery time, why not enjoy a stretch and relaxation class? This, our gentler section, allows you a chance to take a breather and try some more holistic exercise formats such as, Pilates, Tai Chi and Yoga
Health:
This section caters for those folks who may have minor health issues. We offer a range of fun sessions for those clients who need to be extra careful about putting to much strain on the body. We have our Hi BMI for our larger clients, plus sit-fit for those who wish to remain seated. Please check the suitability of these exercises with your GP before starting.
Gym:
This section provides work outs and instructional tips for gym (equipment) users. Our fantastic Intro-Gym will take new-comers through equipment usage and entry-level fitness to our mainstream work-outs. Theses work-outs can be used at home or down- loaded on to your iPod or media player, for use at your local gym.
The closing date of each monthly competition is as stated. Winners of this competition will be chosen by ThinQ Fitness and their decision is final.
10 winners each month will be entitled to one month's free subscription to ThinQ Fitness. If you are already a subscriber you will receive one month's refund.
By using Facebook as a place to promote a competition, ThinQ Fitness is abiding by the Facebook Promotions Guidelines. Therefore ThinQ Fitness is solely responsible for the lawful operation of this promotion, including the official rules, offer terms and eligibility requirements, compliance with regulations governing the promotion and all prizes offered in connection with the promotion.
ThinQ Fitness acknowledges that the promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. As a participant in the competition or promotion you are providing information to ThinQ Fitness and not to Facebook.
To enter this competition you are under no obligation to "like" our Facebook page and it is wholly your own decision to do so if you would like to.
Winners will not be notified through Facebook, but via an alternative messaging system.
Please be assured that your personal details, such as name and email address, are kept confidential by ThinQ Fitness and only used in connection with our company as a way of communicating directly with you.
We wish you luck in our ThinQ Fitness competition.
Check out our Facebook page for more details
Strictly speaking a medical term that refers to the heart, but in fitness speak anything that raises your heart rate.
Pilates - Pilates helps strengthen and lengthen the whole body. It is a gentle, yet powerful way to create incredible core strength.
Stretch - A wonderful way to lengthen the muscles and look after the body. Helps to increase flexibility and suppleness and also helps to relax the mind.
Tai Chi - A gentle martial art which has enormous benefits for the mind/body working as one in harmony.
Pre & Post Natal - We offer Pre and Post Natal sessions to help support you through changes in your body with care and calmness. Please check with GP prior to use.
MTV - Great moves put to the latest tracks, hot-stuff.
Jazz -
World - Belly-dancing: Never tried it? Push your skirt down on to your hips and give a little wiggle or try our Irish dance work-out, lots to choose from.
Toning - Be it Abs, LTB or Strengthen and Tone session, rest assured our presenters will make these sessions fun and enjoyable for all levels of participant.
Fat Loss - Low impact, simply structured work-outs which keep you working in your fat-burning zone for a sustained duration whilst toning all major muscle groups.
Step - We offer step-toning classes which are such a great way to achieve over-all fitness and also step-choreography, boasting top presenters teaching classes of all levels.
Hi Lo - Aerobic based routines offering Hi and Lo intensity, fun work-outs plus a range of choreography to suit all levels.
Gym-Combos - Developed by our incredible Personal Trainers this range of upper and lower body work-outs will keep you motivated and the pressure on. Mix and match your routines. All levels catered for.
Cardio-Combos - Using gym equipment such as treadmills, rowing machines, bikes etc our Personal Trainers have got masses of ideas for creative work-out combinations for you try.
Injury Fit - Avoid getting injured with our specialist training sections. If you are prone to back issues, runners knee, sprained ankles of tennis elbow, get the low-down on how to strengthen these areas with our 10 minute workouts.
Diabetic - For our Type1 and Type 2 clients we have devised a work-out to help maintain fitness and yet to avoid putting too much stress on your system.
Sit-Fit - In good health but prefer to sit down? Then these sessions offer a good alternative way of getting fit.
Seniors - For our older clients we have developed a range of work-outs designed to meet your body’s changing needs.
Free Weights - Want to improve your strength and endurance? Build a bit of lean muscle? Then get your weights out and be inspired to sculpt those Pecs. All levels of training available.
Core - Core Work-outs challenge the flexibility/strength/power of the trunk from the muscles from the neck down to the lower abs and lower back. They also get you a six pack!!!
Combat - Fight based work outs, lots to choose from and a range of levels and intensities to suit everyone.
Circuits - These combine cardio/toning/core work all in one session in a variety of fun ways ensuring a good all over work-out.
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item (any seals and shrink-wrap on CDs, DVDs and videos must be intact, and clothing must have the labels attached) you will receive a full refund of the price you paid for the products. You are responsible for the cost of returning the products (unless the products are faulty), and we will issue a full refund for the price you paid for the item. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.
To ensure the safe return of your items please use the contact form on the web site in the first instance to initiate the returns process.
*Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days.
Just have a look at our rating levels below. This should help you choose the appropriate type of work-out for yourself.
Complete Beginner: We offer Intro-Fit and Intro-Gym which covers all basic moves and also builds a person up from zero fitness to entry level fitness for our classes and gym work-outs.
Beginner: General level of fitness/knows some moves/can work-out ok to a sweat and sustains it for 15-25 mins.
Intermediate: Intermediate participants can work out to a sweat for 20-40 mins, do multiple reps, has a bit more skill of equipment/choreography.
Advanced: Can work out at quite an intense level for 25-55 mins and enjoys the challenge of intense over loading or complicated choreography.
We want to provide you with the best experience when working out to our videos. We like the fact you know the music we use, and as you can see some of our presenters can't help but sing along and we'd like you to do the same. However, that means we have to adhere to some rules about how we make that music available as part of our videos, and so at the moment no downloads.
We want to continue to develop the way you can access the videos on the site and we plan to offer the ability to have more access as we develop our offering.
Since 1987, Power Music has been the world's #1 source of music for fitness professionals. They have a massive music library, and a talented team of music producers focused on delivering music for the fitness industry.
32 count phrasing, a term that this is now synonymous with group exercise music, was created by one of the Power Music producers, and it is this 32 count phrasing that makes the music fit the exercise classes so well. Normal commercial music isn't mixed in this way, and it makes any choreographed moves difficult to perform.
The site shows the tracks used, and then links to the nearest commercially available version, however they will not be identical as explained above. For fitness professionals they can gain access to the power music catalogue for their classes from the power music web site and distributors.
